How Kahala Brands Doubled Guest Retention to 25%—Beating the 10% Industry Average—and Drove 6x Customer LTV
September 12th, 2025

As a restaurant franchisor managing a portfolio of nearly 30 distinct brands, including household names like Cold Stone Creamery and Baja Fresh, Kahala Brands operates in a uniquely complex environment. For Brandon Hodgins, the Director of Loyalty Marketing, this complexity created a significant operational hurdle….
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